ERP

ERP – Which one?

ERP

For any organisation currently exploring options to implement an ERP (Enterprise Resource Planning) solution, you will most likely be facing difficult questions and decisions.

There are many to choose from, ranging from ERPs designed for smaller organisations, right up to multi-million dollar Enterprise solutions. It IS indeed a difficult landscape to understand.

Recently, our client engaged James Fordham to research and help procure a suitable ERP solution to replace our clients antiquated and outdated in-house equivalent. We started by doing the usual research (asking around/referrals, Google search, white papers & reviews). After a few weeks of research, we connected with four providers and invited them in to meet with our clients to understand their requirements.

Note 1: Dont look for a demo in first instance. Assume most ERPs will cover off 70% of what you need. The Key is for the provider to understand YOUR requirements.

We spent a couple of hours with each vendor and quickly you get a level of comfort (or not) around the vendors experience, expertise and knowledge. It is important they have some experience in your industry, or at least a very similar client case study, as your needs and they way you do things (unique workflows) are most likely different to most of the vendors other examples.

Following the first meeting, we ask the vendors to revert back with an indicative proposal. Indicative in that they only had the two hours of Q&A in addition to one or two briefings I had provided. However, we can at least work out what the cost range will be.

Note 2: When forecasting your budget for an ERP, it is important to note that the Year 1 cost will be significantly higher than subsequent years. This is due to the implementation cost which is where they function map your workflows to their solution. It is not uncommon for this cost to range between $ 150K – $500K.

In my clients regard, we needed to provide the board with a 5 year cost schedule.

Next challenge was OnPrem (where all the software is installed onto your existing IT Infrastructure) or Cloud based. And then some offered Hybrid (combination of both). Dont think Cloud is cheaper – its not. And if you are considering OnPrem, you need to factor in your hardware life-cycle (replacements, upgrades, internal IT resource etc). Again its never a one size fits all scenario. It needs to be right for you.

Some ERP solutions price their solution based on Users, whilst some base it on transactions and some purely flat license fee based. For the Users Model, it is important to understand the types of users – as some of the more reputable providers offer multiple user types and offer free types as well (e.g. users who may only VIEW reports & dashboards – not specifically interact and enter data etc).

Once you’ve navigated the landscape around license models, onPrem or Cloud, you then realise that almost ALL the solutions you’ve spoken about will most likely get the job done. So how do you go about differentiating between them? Its a difficult question to be honest. In my case, I was carefully listening to the vendors’ experts. Some vendors may turn up with one or two representatives, whilst other may arrive with a small army. The number of people doesn’t matter – its the questions they ask. Do they understand my requirements? It becomes apparent, and quickly, which ones know their stuff, which ones are just essentially executive sales people.

On that note, it is important to understand WHO will be working with your team during implementation. In many cases, experts will be on teleconference or flown in for the meeting – so its reasonable for you to ask the question… Person X on the phone sure knows their stuff… will they be actually working with us during pre-implementation and implementation? Find out what resources are accessible (local) and which ones are not.

Once you tick off the items above and feel like you have a couple of good options to recommend to your superiors, it is time to get other opinions and perspectives. Invite your short list back in to meet with you, but this time ask for a Demo of their solution. Also invite key stakeholders from your organisation in to meet them and see the potential solution. Being an ERP, most likely you will want a senior Finance stakeholder in the room. Additionally, manufacturer, logistics, warehouse managers etc…

Note 3: Keep in mind, that whilst its incredibly important to get wider buy-in from your senior stakeholders, they may not need to be present throughout the entire meeting. Perhaps setup the agenda, so the Demo and Q&A components can be handled up front and fairly quickly. Then let them back into their day to day routine, whilst you ask more technical questions.

After the vendor presents, and leaves, you can go back and chat with the other stakeholders who were present earlier and ask them what they thought… There is little point recommending a vendor if your stakeholders didnt like them – you’ll end up with a massive change-management nightmare in addition to you own personal reputation on the line.

Once you have got to this point – its time reference check. 100% make sure you speak with at least two clients of the vendor of choice. Ask how the product/solution is going. What was the implementation like? Did it take longer, where they easy to contact? Did they resolve issues in a timely manner? and so forth..

 

I hope this helps get your thinking cap on. Investing in an ERP is a significant task. Both literally and metaphorically. Make the wrong choice, or rush through the process, the mistake can cost your organisation hundreds of thousands of dollars. Take your time. Get it right.

All sounding overwhelming? Dont stress. ZIS can manage this process for you (like we recently did for a valued client). Give us a call today and let’s first understand the WHY before we dive into the HOW… Thanks for reading.

James Fordham

 

Is your backup data protected?

Backup your data today!

We live in a world which unfortunately makes our data and information vulnerable. It’s difficult to see a week through without a leading news story about the latest RansomWare, or data theft case incident. So, if you are not triple checking that your data is protected, you may end up paying the ultimate price…

Protecting yourself is not difficult at all. Aside from ensuring you have the latest Anti-Virus software updates and training your staff not to open suspicious emails (never clicking on links or opening attached ZIP or Word attachments etc), you should have backup strategies with fail-safes and duplication. Moreover, you should ensure you have an encrypted backup. Why? because Ransomware runs through your computer and network drives (including cloud drives such as GoogleDrive) and encrypts all your files. By having an encrypted backup, the Ransomware will not recognise the compressed file extension and ignore it when its “Searches and destroys” your files.

I’d like to share my personal backup strategy (which is simple & cheap to implement). Like many, I have a network, PCs, Laptop, mobile devices, a Network Storage device and cloud file storage (in my case – Google Drive).

Our PCs and Laptops save all their files to the local Network Storage device. Most of our computers have files saved locally for 24/7 access (particularly when we are developing software solutions).

Having tried various Backup software solutions (and there are many good ones out there), we landed on Backup4all which had specific capability to backing up to the cloud (most traditional cloud solutions including Google, Amazon S3, One Drive, Drop box and more). Our backup routine essentially backs up all our local files to the network storage first, then takes all the Network files and performs a password protected encrypted backup on our Company Google Drive.

All in all, the above strategies are very simple to implement and will cost little.

If you are using cloud storage, ensure you have plenty of GB (space) available for your backups. Remember, the cloud drives are just as vulnerable as your C:\ drive – hence, always ensure you have an encrypted backup in place.

Whilst NAS (Network Accessible Storage) devices have cloud capabilities, we chose NOT to enable cloud access. This means you cannot access the NAS remotely – however, it does add that extra layer of security (aka – preventing external access to your local drives via the cloud).

If you need assistance with establishing a robust, secure and reliable backup strategy, contact ZIS today.

 

Petya

Petya Ransomware Warning!

A new strain of Ransomware has appeared in multiple countries. On June 27, 2017, Petya ransomware emerged and began spreading itself to large organsations across Europe. This ransomware uses what is called the Eternal Blue exploit in Windows computers. It is not impacting individual users at the time of this writing.

What is Ransomware?

Ransomware generally presents users with an ultimatum: pay a fee to unlock and reclaim personal data, or don’t pay the fee and lose the data indefinitely. Ransomware is able to automatically corrupt and delete files in the event that monetary compensation is not received, leaving most users with little time to resolve the problem through alternate means.

How to deal with Ransomware:

  1. Do not pay the ransom. It only encourages and funds these attackers. Even if the ransom is paid, there is no guarantee that you will be able to regain access to your files.
  2. Be sure you are backing up your data on a regular basis. If you do become a victim of a ransomware attack, you will be able to restore any impacted files from a known good backup. Restoration of your files from a backup is the fastest way to regain access to your data.
  3. Do not provide personal information when answering an email, unsolicited phone call, text message or instant message. Phishers will try to trick employees into installing malware, or gain intelligence for attacks by claiming to be from IT. Be sure to contact your IT department if you or your coworkers receive suspicious calls.
  4. Use reputable internet security software and a firewall. Maintaining a strong firewall and keeping your security software up to date are critical. It’s important to use antivirus software from a reputable company because of fake software out there.
  5. Employ content scanning and filtering on your mail servers. Inbound e-mails should be scanned for known threats and should block any attachment types that could pose a threat.
  6. Make sure that all systems and software are up-to-date with relevant patches. Exploit kits hosted on compromised websites are commonly used to spread malware. Regular patching of vulnerable software is necessary to help prevent infection.
  7. If travelling, alert your IT department beforehand, especially if you’re going to be using public wireless Internet. Make sure you use a trustworthy Virtual Private Network (VPN) when accessing public Wi-Fi.

As always, if you happen to be unlucky and become infected, disconnect from the Internet immediately and contact us for assistance.

spam blog

Avoiding SPAM

In recent months, we’ve heard about an influx of RansonWare (where hackers take over your PC and generally encrypt all your files and demand MONEY to restore your files).

First point of call – NEVER pay these people – there are NO guarantees you will get your files back!

In almost ALL cases, these RansomWare (and other viruses) are activated when people click on links or open files contained in SPAM emails. These cyber criminal syndicates are getting clever in that you will receive SPAM emails from reputable companies (containing their logos etc – looking Legit!).

If in doubt – DELETE the email…
If not sure – hover over the LINK or Attachment (DO NOT CLICK) and see what URL appears (E.g. if the email came from a reputable company – e.g. Australia Post (common one) – when you hover over the Link – it will be a weird/strange URL – this is a give-away…

In terms of receiving SPAM the best avoidance strategy is to use a separate email address (from your main account) for online purchasing. Unfortunately, the more you use your email address to PURCHASE, or join mailing lists, signing up to online courses etc, the greater the chance your email will be shared with unsolicited bulk emailing companies… Once on their lists, you will never get rid of them…

Unfortunately, there is little you can do to remove SPAM once you begin receiving it. Hence, if you can – create a second online shopping account, so you main account remains unknown to spammers. You can BLOCK emails via your mail program (flag as SPAM or JUNK mail etc) – however you’ll find that they find ways of continuing to spam you (by using different email addresses etc). So like many things in life – avoiding is best form of prevention – but once you on certain lists, you cannot avoid… Outlook does a decent job of moving spam into folders for you etc – so start right-clicking on Junk mail and sending to the spam folder…

You can of course REPORT SPAM. Generally, this is limited, as there is little the authorities can do when SPAM is arriving from off-shore entities. However if you receive a legitimate SPAM message (e.g. From an Australian Business) – A) there should be an “Unsubscribe” link on the email (note: never click this for overseas spam) and B) you can report them via http://www.acma.gov.au/theACMA/reporting-spam-i-acma

Organisations can be heavily fined for SPAMMING. It is illegal. This is why if you genuinely sign up for a website newsletter (or equivalent), you often have to manually accept the subscription by clicking on a confirmation link (often emailed to you from the website you are subscribing to) – This is call a 2-step validation process which is legally required for companies to send emails to you… The law states that in order to mail blast people, they must have agreed to receive emails from said company, OR there is a preexisting relationship (e.g. you are a client). Additionally, genuine/legitimate SPAM must clearly display an “Unsubscribe” link on the email in addition to the SPAM email containing the companies Address, phone numbers etc.

Receiving SPAM is probably the #1 aggravation in my personal IT life. I have email addresses 17 years old – so its found its way onto many lists. Hence, I have multiple email addresses now and use specific addresses now for online shopping and registration etc (e.g. I use a lot of online software from Antivirus apps to online office to software development packages – all of which I use a separate email account. Additionally, I’ll occasionally purchase products online for the family, register into a short course or event – again – I use the separate email account.

I hope this helps some of you… If you get an extreme volume of SPAM, you best course of action MAY be to create a brand new email account and let your genuine colleagues, family & friends know you have a new email address… Slowly (once the majority of your contacts are using the NEW account, you could decommission the old one). This is a sure-fire way to remove constant SPAM in your life – and should you do this – DONT use this new account for anything online!! 🙂

ransomware

SPORA – New scary breed of Ransomware

Introducing a new sophisticated Ransomware attack – SPORA – Compliments of Russia.

SPORA is very much like previous articles ive written (e.g. Ctytol0ck) – with a couple of interesting differences…

  • It runs OFFLINE – once it starts, you dont need to be connected to the internet for it to work. It creates a secure RSA based KEY (unique to your computer) and then goes to work….
  • They offer a range of payment plans to recover your files (five in fact!)… They even offer a free 2-file test so you know it works…
  • They offer a plan to provide immunity from future attacks (yeah right…)

From what ive read, 99% of infections come from fake invoice (zip file attachments) as per most other like viruses and ransomware programs. My client was simply visiting a website which displayed gobblygook for text and a pop-up appeared saying “You are not running the latest version of Chrome. Click here to update so you can view this website”. Unfortunately, my client clicked the link and was infected!

I have not FOUND anything around as yet to recover these encrypted files as the virus only went global (outside of Russia) a little under 2 weeks ago… So should you get infected, my advice as always would be to NOT PAY THE RANSOM. You have no idea who is getting your credit card info, no idea if the decryption key will work, and no idea where you information will go…

This is a timely reminder to my readers and clients to:

  • Ensure you always have an up to date Anti-virus & malware program running
  • Ensure you have regular offsite backups which are encrypted (by your backup software)
  • Remember, your CLOUD drives are simply another hard drive as far as viruses are concerned. Your cloud files will get infected also!
  • If you get infected, IMMEDIATELY disconnect the infected computer from the network!
  • Never open a ZIP file (or exe file or anything generally) from an email – especially if you are not 100% sure who its from! Remember, MOST ransomware attacks come from fake reputable companies (without their knowledge of course) – including in recent years Aust Post, FedEx, and an Australian Energy company. Just don’t open them!

The bottom line, these cyber crooks are getting smarter and developing some sophisticated tools, websites and payment options – all designed to make a quick & illegal buck!

Of course if in doubt – call ZIS in to perform a health-check on your IT OR to assist with the removal of malicious applications and their affects.

mobile app

Mobile Apps

Mobile Apps

If you are in the business of provide software as a service, you most likely will have a mobile app version, or at least thinking about it.

So WHICH tool should I use?

There are so many tools on the market from Native apps (software specific to OS type = Android or IOS) to Cross-platform (code which can work on IOS/Android and in some cases, Windows Phone) options.

Ultimately is depends on a number of factors. Do you have internal developers? If so, they will tend to lean toward languages they already know and in most cases will design in native app tools. There is nothing wrong with native application design. Native application means the code is written specific to IOS or Android. The only downside, is that they will have two independent sets of code – one for each of the major mobile families. For smaller projects, this is mostly likely a feasible approach.

In recent time, Cross Platform tools are getting better. Many purport that 85% or more code can be shared between IOS and Android. The upside is that you can focus on a single core code based, and tweak (generally the User Interface, or UI) for each device. If your application is large (enterprise), considering a Cross-platform tool will save you time & money in the future. In many cases, it requires learning or upskilling code knowledge – for example, recently Microsoft purchased a well respected Cross-platform tool Xamarin which purports to share code across IOS, Android and WindowsRT. However, like any Microsoft based development tool, it is based on the C# (C Sharp) language on top of the .NET framework. Most developers are PHP or Java experts, so this would require learning C# to utilise this tool. The up-side of course, is that Xamarin comes packaged with Microsoft Visual Studio which means you can deploy Windows and Windows mobile application as well…

Alternative Cross-platform solutions (based primary on Java) include: React, PhoneGap and Ionic. And yes, there are many many more…

The way these Cross-platform tools generally work is by creating shared classed (code which can work and be shared across Android & IOS). Developers then use these shared classes and created device specific UI in addition to access device specific features (e.g. GPS, Camera etc).

If you are starting out, you should invest some time exploring and investigating ALL the options, as making the right call NOW will save you time, money and frustration down the track.

Whilst you can gain comfort in either (Native or Cross Platform) tools getting the job done, in my opinion it comes to down the size and complexity of your application, and the size of your development team. For example, React is a Java based Cross-platform tool which is highly regarded. For me personally, it lacks strict coding structural concepts which for complex projects &/or large development teams could easily get messy… However for smaller projects, it would be ideal. Writing your Android app in Android Studio (Native) will produce an awesome Android app – but then you need to replicate your app in an IOS equivalent.

The bottom line, is that mobile apps WILL cost you more, and take longer than simply developing a web-portal which performs the same function. Of course, online web-portals only work when your customers have an internet connection – hence, welcome to mobile apps…

You need to be prepared and accept that fact before embarking on a mobile application. Additionally, with new devices hitting the market frequently, you need to TEST your app on dozens (as a minimum) devices before handing access over to your customers. There are emulators available for testing your application, however nothing beats testing on a real-device. This process alone can become costly and time-consuming.

The above paragraph is not designed to scare you off. Its merely preparing you for the fact, that there are (and always) will be complexities associated with mobile design. Hence, if starting out, spend time in investigating, and more importantly, understanding your options before you start coding.

If you are not sure, confused or in a position where you need to grow your business by producing a mobile application – best advise is speak with a consultant and cover your bases. Yes, we @ ZIS can help, but you may have your own IT advisors – just have the conversation – it will save you time, money & frustration…

Thanks for reading – if you’d like to chat about your exciting idea – connect with ZIS today…

storyline

Articulate 360 – initial thoughts

The much hyped and anticipated release of Articulate Storyline (SL3) 360 was released on Thursday 10th November.

I immediately downloaded the trial & installed, to see what has improved.

The colour of the ICON and app feel is modern (adobe like), however the actual Storyline application is identical. Every icon/button is the same as SL2.

Next step – read the documentation to see WHAT has been updated. The key answer is the package or suite of apps as opposed the SL app itself. It now comes packaged with Rise (responsive web content builder – the future of this app?), Preso & Replay. I am yet to play around with Rise, so I focused my testing on SL 360 as a standalone product.

The key improvements between SL2 and SL360 are around the mobile and responsiveness of the published packages AND a substantially improved “Asset library” (templates, images etc) to use in developing courses.

So on a positive note, if you are a SL2 user, you can literally jump into 360 and with a learning curve, continue developing your eLearning content. In fact, over the last four days, I rebuilt our AICAC program (which was originally developed using SL1, then upgraded a couple of years back to SL2 and over the last few days – SL 360). Nothing had changed at all. When I opened my storyline file from SL2, It prompted me to upgrade the file (which I did) and it opened identically and created an automatic SL2 backup file (which was great). From there – nothing looked any different at all.

When I published the package there were only two very minor changes – Articulate 360 publish option (online) and “HTML5 with Flash fallback” default format. Everything was identical. So I cancelled that “upgrade” and then commencing rebuilding the AICAC module from scratch.

sl360_publish

My AICAC file is quite large by elearning standards – and the app on occasion did appear to freeze temporarily from time to time – but not causing any concerns. It does have an auto-save and auto-recovery function if the application crashes.

Hence – I have published my AICAC program in SL360 and all works perfectly fine… So… I am finally left with the million dollar question – What do I get for being forced to spend $ 999 USD each year for this product? Previously, I spent US$1200 for a perpetual license for SL2 and now I am being asked to spend approx AU $ 1300 every year for a product which hasn’t provided me new features (outside of updates in the responsiveness – which could have been an update to SL2).

The answer from Articulate’s perspective is of course – the Suite of programs you now get. On the surface IF you used all these apps (or equivalent) – you’d be spending no more than your current annual licenses of equivalent programs. Problem of course – is you already have these apps, licenses etc… So I am guessing that MANY Storyline users MAY be a little disappointed that they are essentially paying significantly MORE for the product and not really gaining anything over SL2 (unless they start using Rise, Studio etc).

From my perspective, I must purchase and move forward as we offer professional subscriptions to our online content – so we essentially need to have the best responsive capabilities etc. I am also expecting many improvements to the suite over time, and as I LEARN these other suite applications – I am confident I will get the most out of my investment.

However, I am a little disappointed in the pricing model – its a massive change and expense for those used to spending US$1000 as a once off, to paying the same amount every year. Having said that, there Corporate licenses seems incredibly appealing (very little to enable multi-users from same organisation) – so I guess that tells me WHO Articulate are targeting as their ideal customer?

I will update this post in 30 days or so as I dive deeper into the offering.

Keen to hear other perspectives…

marcniemes

HealthXL Hackathon

HealthXL held their final global Health Hackathon in Melbourne on 11th November, where James Fordham and Marc Niemes from HealthXN attended and presented. Previous sessions were held in Dublin, Boston, San Francisco and Munich.

HealthXL hackathon events are where Health experts (practitioners & commercial partners) come together to collaboratively solve common industry challenges.

 

This particular event was set around new & emerging solutions and our partner HealthXN was selected as one of the 11 presentations, where Marc Niemes presented on his AGILE Health platform – and how it was solving just in time medical training and how the content was delivered into the hands of people who needed it – the practitioners.

It was a great day where we saw emerging solutions such as VR being used in situations to help patients escape their surrounds, through to not for profit emergency training solutions to solving lack of sleep (shift working) challenges – and more… The day saw approximately 30 professionals in the room ranging from Doctors, Nurses to Medical device manufactures and industry consultants and vendors.

The day was a great opportunity to learn about the future of the Health industry and what exciting new solutions (service and technology)  are developing to assist the industry and solve common global challenges.

PIG Employee performance

People Performance

The topic of Performance, or Human Performance is an ongoing hot-topic. As my readers would be aware, I have partnered with MPTI Group (Gary Morgan) to form the People Insights Group and have developed a People Performance Portal. This article is not about our product offering – but rather sharing my thinking on the topic of People Performance.

I am fortunate to be in a position where I have many conversations frequently around this topic and hear various perspectives (often passionate views) around what this means, and how to achieve it. I was also fortunate to have spent a couple of years working alongside some of the top minds around Neuroscience and Leadership, and to a large extent, my views are a little bias based on the research and hands-on experience I gained throughout that journey.

One burning question out there right now is the concept around performance scores (or Ratings). I will state at the outset, I do NOT have the answer to the million dollar question, and that’s because the no-rating side of the equation is too new, and there is insufficient data to support its success, or otherwise. My personal mission on this topic is looking at root causes, and subsequently – outcomes – agnostic of which view you hold around the rating topics. So what is the root cause?

In my view, the common issue facing organisations today is the lack of quality, and frequency of conversations between managers and their reports.

Whether or not you have ratings, without meaningful and regular check-in conversations – employees are not going to increase Engagement and Performance. Having a conversation is not difficult – right? Well in fact, studies have proven that managers generally find it difficult to have a tough conversation. They avoid it at all costs. Furthermore, employees tend to walk into such a conversation in a defensive state. No-one likes being judged, and a performance conversation has all the hallmarks of such a conversation. Hence, they walk into the room ready to fight and defend their performance. Is that what performance conversations are about?

Well NO. At least they shouldn’t be. First of all, managers and employees alike are part of a team with a collective goal of benefiting the organisation. If we look at any sporting team, the successful ones work as a team and work with their coach. Their coachs’ sole goal is to get most out of each individual athlete (or team member) which in turn – yields a team based result – hopefully a win. What happens when they lose? Well, they analyse the game, learn from mistakes and seek to improve so they can win next time. Sounds pretty easy – right? well it is… Why we don’t do this in corporate land – is the question we should be asking.

Managers should be the coach in the above example. Rather than interrogating their employees (“Why didn’t you…”), they should be analyzing and working with the employee on a strategy for improvement.  If I digress for a moment and put my Neuroscience hat on – we know what employees are significantly more likely to own an action or outcome, if they arrive at the insight (or conclusion) themselves (not being told how to suck eggs). So in this context, the Manager becomes a facilitator or coach and helps the employee draw out the next steps in their development, and then provides them with such an environment to achieve it.

Regular (and in my onion, rarely do organisations foster the concept of frequent conversations) conversations, or check-ups if you will, ensure there will be no surprises come review time. Managers can ensure employees are on track by engaging with them frequently.

I am reminded of a quote I learned from a VC (Venture Capitalist) I worked with many years ago who said;

I am not afraid of failure. As long as I fail quickly and with minimal time and cost impact

The VC (naturally being an entrepreneur) was use to, and in fact expected that not ALL his investments would work out. He was also wise in the fact that whilst some investments would inevitably fail, he would always learn from each experience, and hope to not repeat the same mistakes in the future. Whilst this sticks in my mind as I write this post, I draw a strong comparison when I think about employees and their performance. Before I get back on point – I recall reading a journal from the US where a journalist was interviewing a senior investment manager where one of their new analysts made a $10Million mistake – asking if he/she would be fired? To the surprise of the journalist, the senior manager said “No way! I just invested $10m in this persons training. They will not do that again…” – along those lines anyway…

We invest in People. Then we tell them HOW to do it… Doesn’t always make sense to me… If we invest in People (presumably due to their skillset and capability), then why not let them loose and try different things? Whats the worse thing that will happen? On the other hand, what good can come from it? New ideas, better culture, huge improvement in engagement and performance – not just from the individual, but the collective team… I see this as good. not bad.

CONVERSATIONS – TRUST – COACHING – TEAMWORK – ACCOUNTABILITY – CULTURE

If I still have your attention, you are either agreeing (at least to some extent) with my viewpoints OR you have a strong interest in this topic or prepared to consider alternative perspectives.

I always welcome conversations with people keen to explore the possibilities. We DO have some systems and processes which we offer commercially. You will also notice that I have some interesting members on the ZIS advisory board who can add a lot of value to this conversation.

Reach out for a chat. In some cases, my team may be able to assist. If not, always welcome the opportunity to connect with a HR professional who genuinely cares about their people and how very important they are to the ultimate business success.

Next article: I will jot down some thoughts around process for non performing, or off-track employees.

Reporting Incidents

LGRIM – Incident Reporting Module launched

ZIS is proud to announce the imminent release of our latest product offering:

Liquor, Gaming & Racing Incident Management (LGRIM) portal.

LGRIM is a platform for Pubs and Hotels to record incidents and comply with legislation around reporting. Currently the majority of pubs and hotels complete the book (paper) version and this process is prone for mistakes and potential non-compliance fines.

The ZIS LGRIM platform takes the hassle out of recording and tracking ALL your incidents. You can search and report on the history of incidents (e.g. if the police attend and request a copy) in addition to sharing to current incidents and threats between hotels and pubs (which many are currently using whats app for).

We are currently running pilot-tests with a couple of our pub clients in the Rocks/CBD and will soon release a formal version for any pub or hotel to subscribe to.

Want to learn more? Contact ZIS today for a discussion and demonstration.

Website: http://www.lgrim.com